Updates itself
Link a component to a server, webpage, 3CX or Yeastar monitor and its status changes the moment the monitor does.
New
Status pages that
Status pages that
update themselves
Give your customers one place to check whether your phones, trunks and websites are working. CommsAlert keeps the page up to date from your monitoring and emails your subscribers when you post an incident or plan maintenance — so you can get on with fixing the problem.
AUTO-UPDATINGSUBSCRIBER EMAILSINCIDENTSMAINTENANCEHISTORYCUSTOM DOMAINYOUR BRAND
Free for 3 monthsNo credit card needed
Why it matters
Answer the phone before it rings
When a SIP trunk drops or a PBX goes offline, your customers start calling. A status page answers them first. Link each part of your service to a CommsAlert monitor and the page changes on its own. Post an update in seconds and your subscribers are emailed, schedule maintenance in advance, and show 90 days of uptime to prove your reliability.
- 1
Add your components
Create a page and add the parts of your service — phone systems, trunks, websites — linked to the monitors you already have.
- 2
Choose an address
Pick a free commsalert.com address or connect your own domain. HTTPS is automatic.
- 3
Brand it and share it
Add your logo and colours, then share the link with your customers.
Subscribers
Customers hear it from you first
Customers subscribe to your status page and get an email the moment you post an incident or schedule maintenance — so they find out from you, not from a dropped call.
Email updates, sent for you
- A sign-up box on your status page that you can show or hide
- New subscribers confirm by email before they are added
- Emails go out when you post an incident or schedule maintenance
- Subscribers choose the components they care about
- One-click unsubscribe in every email
Bring the customers you already have
- Add people one at a time, or import a CSV of up to 5,000 addresses, each with an optional label
- You confirm that everyone you add agreed to receive updates
- People who unsubscribed before are never added back by an import
- Search, filter and export your list to CSV at any time
Incidents
Run the incident in the open
Post an incident in seconds and keep everyone up to date as you work it. The banner, the affected components, the history and your subscribers’ inboxes all follow along.
- Four clear stages — investigating, identified, monitoring, resolved — each update time-stamped
- Set the impact and flag exactly which components are affected
- Subscribers get an email when the incident is posted
- Each incident gets its own page and link, ready to share
- Resolved incidents stay in your history
- Your team can leave internal comments that customers never see
Illustration: an incident’s updates from first report to resolved
Maintenance
Planned work, announced and handled for you
Schedule maintenance in advance and CommsAlert does the rest: subscribers are told, the page lists it as upcoming, and it starts and finishes on time without you touching it.
- Announce the work days ahead, with the start and end time and the components involved
- Subscribers get an email as soon as it is scheduled
- Shows on your page as planned, then in progress the moment it starts
- Affected components show under maintenance rather than an outage
- Closes itself when the window ends — no one has to remember to update it
History
A track record you can point to
Every incident and maintenance window is kept, month by month, with its own link. It is the proof of reliability your customers and prospects ask for.
- A history page listing past incidents and maintenance, month by month
- A permanent link for every incident and maintenance, with all its updates
- 90 days of daily uptime bars, and an uptime figure per component and group
- Public JSON feeds to show your current status on your own website or in your own tools
/history/notice/<id>/summary.json/v2/components.json
Inside the portal
Set it up your way
Real screens from CommsAlert. Click any screenshot to see it full size.
Driven by the monitoring you already run
Each component can follow a CommsAlert monitor, so its status changes the moment the monitor does — no one has to remember to update the page at 2am. Group components, reorder them, or set a status by hand when you need to.
- Follow a server, webpage, 3CX or Yeastar monitor
- Or set the status yourself — the worse of the two is shown
- Hide internal components while they still record history
On your own domain, with HTTPS
Start on a free name.commsalert.com address, or put the page on status.yourcompany.com. The portal lists the exact DNS records to add, with copy buttons, and ticks each one off as it is found. The certificate is issued and renewed for you.
- Free subdomain, first come first served
- One CNAME and two TXT records for a custom domain
- HTTPS certificate handled automatically
Looks like your business, not ours
Upload your logo, a dark-mode logo and a favicon, set your brand colour and pick light, dark or automatic appearance. Change the five status colours if you like, and add header and footer links back to your own support pages.
- Logo, dark-mode logo and favicon
- Brand colour and custom status colours
- Up to two header links and five footer links
Features
Everything in one place
90 days of uptime
A bar for every day and an uptime percentage per component and per group, with a full monthly history.
Incidents with updates
Post an incident and keep customers informed with timed updates — investigating, identified, monitoring, resolved.
Scheduled maintenance
Announce planned work in advance. It shows as in progress when it starts and closes itself when it ends.
Your own domain, with HTTPS
Start on a free name.commsalert.com address or use status.yourcompany.com. We guide you through the DNS records and look after the certificate.
Your brand
Logo, dark-mode logo, favicon, brand colour, status colours, header and footer links, and light, dark or automatic appearance.
Groups and hidden components
Organise components into groups, reorder them, and keep internal ones hidden while they still record history.
Fast, private, mobile-friendly
Loads quickly on any phone. The page sets no cookies of its own and loads no trackers.
Team activity log
Every change is recorded with who made it and when, and your team can leave internal comments on incidents.
JSON feed
A public summary.json for showing your current status on your own website or in your own tools.
Email updates
Visitors subscribe to incident and maintenance emails, choose the components they care about, and unsubscribe in one click.
Subscriber lists
Add people yourself or import a CSV of up to 5,000, then search, filter and export the list whenever you need it.
Status levels
Five levels, clear at a glance
Operational
#21AF13Under maintenance
#004968Degraded performance
#ECC94BPartial outage
#FF8C00Major outage
#F30D2AThese are the default colours. You can change any of them to suit your brand.
Questions
Frequently asked
Do I need to update the page by hand?
No. Components linked to a CommsAlert monitor change status on their own. You can still set a status by hand, and the worse of the two is shown.
Can I use my own domain?
Yes. Add status.yourcompany.com and we show you the three DNS records to create. Once they are in place, the page goes live with an HTTPS certificate we look after.
What can a component follow?
Server monitors, webpage monitors, 3CX phone systems and Yeastar phone systems in your CommsAlert account. Components can also be set by hand.
How far back does uptime go?
The page shows 90 days of daily bars, and a history page lists past incidents and maintenance month by month.
Can I match my brand?
Yes — logo, dark-mode logo, favicon, brand colour, status colours, header and footer links, and light, dark or automatic appearance. Pages show a small “Powered by CommsAlert” line.
Does the page track my visitors?
No. Status pages set no cookies of their own and load no third-party trackers.
Can my customers get email updates?
Yes. Visitors subscribe from your status page and confirm by email. They are emailed when you post an incident or schedule maintenance, can choose the components they care about, and can unsubscribe in one click.
Can I add customers I already have?
Yes. Add people one at a time, or import a CSV of up to 5,000 email addresses, each with an optional label. You confirm they agreed to receive updates, and anyone who unsubscribed before is not added back.
Create your status page
Sign up, add your monitors, and your status page can be live in minutes. Free for 3 months, no credit card needed.